Frequently Asked Questions

Please review the following answers to questions we often receive from our customers. Don’t see the answer to your question? Feel free to give us a call at (703) -780-7200 to speak with a service advisor  from our team.

  • Yes, we partner with Beyer Auto Group. 
  • How do I get the process started? Schedule your in-person estimate appointment online and receive a complimentary repair estimate for your vehicle or file a claim with your insurance company and let us handle the rest!
  • It's hard to properly assess damage through photos. To be fair to you and your pocketbook, we owe you an in person inspection.
  • Each auto repair timeline varies; while we meet most of our timeline repairs, occasionally things change due to a delay in parts shipment or additional damage found during the car teardown process. We will communicate with you every step of the way so you're aware of the repair status of your vehicle.
  • Yes! We work with all insurance companies.
  • This depends on what manufacturer the insurance company uses for part replacements.
  • Usually it takes a minimum of five business days, if parts are not on backorder; parts shipment varies among suppliers.
  • We use Spies Hecker. Through Spies Hecker, we use high-technological tools to formulate the original paint coat of your vehicle